Each year, the American Customer Satisfaction Index score, or ACSI® score, is determined for Butler Rural Electric Cooperative. The index measures the satisfaction of consumers with the quality of products and services offered by individual firms. The ACSI is the only cross industry measure of satisfaction in the United States.

Overall satisfaction with the cooperative remains excellent with an ACSI score of 88, which is higher than industry leaders. This means satisfaction with Butler Rural Electric Cooperative is higher than well-known businesses like Apple and Coca-Cola.

The cooperative earned a 2024 Customer Satisfaction Award from ACSI based on our member survey results. Our ACSI score substantially outperforms the industry average score earned by publicly measured utilities reported in the 2024 ACSI Energy Utility Study. This award is a testament to our ongoing efforts to provide the best possible member service.

The 2024 Customer Satisfaction Award affirms that Butler Rural Electric Cooperative’s hard work has been noticed by its members. We are grateful for our members and will continue to strive for excellence through constant dedication to improvement.