What If Your Phone Number Is Grayed Out? 

If your phone number is grayed out in the Manage Notifications section, here’s what to do:

1. Navigate to the SmartHub home page.

2. Click Settings > Contact Methods.

3. Click the pencil icon for the applicable phone number.

4. You may have a contact in the system that has not been verified. If that is the case, click “Confirm Contact” under “Additional Contacts on File.”

Receive Text Message
Choose “yes” to receive text messages. You will then receive a text with a verification code to verify your account.

Place On Do Not Call List
Choose “no” to ensure you receive all information about scheduled outages and service improvements. Choosing yes prohibits you from receiving this information via phone call.

Receive Voice Calls
Choose “yes” and accept the terms to ensure we can reach you with a live, one-to-one voice call as necessary.

5. You can then adjust the following notification settings, accept the Terms & Conditions, and save.

6. Then, return to the Manage Notifications section and follow steps 3 through 5 of Managing Notifications Through SmartHub to manage your notifications.